Each DAKRY parcel is prepared with care. If something arrives less than perfect, we will work with you to make it right.
1. Scope of This Policy
This Return Policy applies to purchases made through dakryolive.com.
The seller responsible for all orders placed through this website is:
DAKRY USA LLC
205 Airport Rd
Warwick, RI 02889
United States
Online checkout is currently available only for orders with delivery addresses within the United States.
Return and refund requests for website purchases are handled by DAKRY USA LLC. Please contact us before returning any goods so that we can provide the appropriate return instructions and confirm the return address.
Nothing in this Return Policy limits any mandatory consumer rights available under applicable law.
2. Return Window
If your purchase qualifies for return, please contact us within 14 days of receiving your order.
For consumers in the European Union, qualifying online purchases may be subject to the statutory 14-day right of withdrawal, beginning on the day you or a person designated by you receives the goods.
Where an order contains multiple goods delivered separately, the withdrawal period may begin when the final item is received, where required by applicable law.
Customers outside the European Union may have different rights depending on their place of residence and applicable law.
3. Change of Mind Returns
Where a return is permitted because you have changed your mind, the item must generally be:
unused
unopened where relevant
in its original packaging
in resalable condition
complete with any accessories, components, or presentation materials supplied with it
You must notify us before sending any item back.
Please do not return goods without prior communication with DAKRY, as this may delay processing.
4. Products That May Not Be Eligible for Change of Mind Returns
Certain products may be excluded from return where permitted by applicable law.
These may include:
Personalized or Bespoke Products
Products made to your specifications or clearly personalized may not be eligible for return simply because you have changed your mind.
This may include:
personalized gift boxes
custom labels
custom branded packaging
corporate gifting made to specification
engraved, printed, or specially produced items
The EU right of withdrawal does not generally apply to goods made to the consumer’s specifications or clearly personalized.
Perishable Products
Products that are liable to deteriorate or expire rapidly may be excluded from the statutory right of withdrawal where applicable.
This may include certain food products depending on their nature, shelf life, and condition.
Sealed Products
Where a sealed product is not suitable for return for health protection or hygiene reasons, it may become non-returnable after the seal has been broken, where permitted by applicable law.
Used Products
Products that have been materially used beyond what is reasonably necessary to inspect them may be subject to a reduction in refund value where permitted by law.
Final Sale or Promotional Products
Certain products may be identified as final sale or subject to specific promotional return conditions.
However, any such designation applies only to the extent permitted by applicable law and does not remove mandatory statutory rights relating to defective, damaged, or nonconforming goods.
5. Food Products
For food safety reasons, we generally cannot accept a discretionary return of food products that have been opened, unsealed, used, or otherwise compromised.
This may include products such as:
extra virgin olive oil
honey
balsamic pearls
olives
other food products sold through the site
This does not affect your rights where a product is defective, damaged, unsafe, incorrectly supplied, or otherwise nonconforming.
6. Candles and Non-Food Products
Unused and unopened candles may be eligible for return where the return conditions in this policy are met.
Candles that have been burned, lit, or materially used are generally not eligible for a change of mind return.
This does not affect your rights if the product is defective or damaged.
7. How to Request a Return
To request a return, contact:
Please include:
your full name
order number
the product you wish to return
the reason for the return
photographs where the item is damaged, defective, or incorrect
We will review the request and provide return instructions where applicable.
Do not send goods to one of our locations without receiving the appropriate return instructions first.
8. Return Shipping Costs
For an ordinary change of mind return, the customer is generally responsible for the direct cost of returning the goods, unless:
DAKRY agrees to cover the cost.
The product is defective or incorrect.
The return is required because of an error by DAKRY
or applicable law requires otherwise
For qualifying EU withdrawals, consumers may be required to bear the direct return cost where they were informed of this requirement in advance.
We recommend using a tracked shipping service for returns.
DAKRY cannot accept responsibility for a return parcel lost in transit before it reaches the designated return location, except where applicable law provides otherwise.
9. Refunds
Once an authorized return is received, we will inspect the goods and confirm whether the return meets the applicable conditions.
If approved, the refund will normally be issued to the original payment method.
Processing times may vary depending on the payment provider and banking institution.
Where applicable law requires a specific refund timeframe, that timeframe will apply.
For qualifying EU withdrawals, refunds are subject to the requirements of applicable consumer law.
Where required, the refund may include the standard outbound delivery cost paid for the order, while any additional cost resulting from the customer choosing a more expensive delivery option than the standard delivery method may not be refundable.
10. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.
For faster handling, we recommend contacting us within 48 hours where visible transport damage is involved.
Please provide:
your order number
photographs of the external packaging
photographs of the damaged or incorrect product
a short description of the issue
Where the claim is accepted, we may offer an appropriate remedy such as:
replacement
refund
repair where appropriate
price reduction
or another remedy required by applicable law
For EU consumers, faulty or non-conforming goods are subject to statutory remedies under applicable consumer law, and return shipping for defective products should not be charged to the consumer.
The recommendation to contact us within 48 hours does not remove any statutory rights you may have if you contact us later.
11. Missing Items or Delivery Issues
If an item is missing from your parcel or you receive the wrong product, please contact us promptly.
If an order has not arrived within the expected timeframe, please contact us so that we can investigate with the relevant carrier.
For United States orders, applicable federal rules require sellers to comply with promised shipping times or provide appropriate cancellation and refund options where required.
12. Exchanges
Where possible, we may offer an exchange for an eligible product.
Availability of an exchange depends on stock.
If an exchange is not available, we may issue a refund where appropriate.
13. Gifts
If an item was purchased as a gift, any refund will normally be processed in accordance with the original transaction and payment method.
For corporate, personalized, or bespoke gifting, additional conditions may apply because such products may be made to specification.
14. Business and B2B Orders
Orders placed by businesses, corporate customers, hospitality partners, yacht provisioning customers, or other professional purchasers may be subject to different contractual return terms.
The statutory consumer right of withdrawal generally applies to consumers rather than ordinary business-to-business transactions.
Where a separate quotation, purchase agreement, or bespoke order confirmation contains specific cancellation or return terms, those terms may apply to the relevant B2B transaction.
15. European Union Right of Withdrawal
Where you are an eligible EU consumer, and the statutory right of withdrawal applies, you may notify us of your decision to withdraw from the contract within 14 days without giving a reason.
You may notify us by email at:
Your communication should clearly state that you wish to withdraw from the relevant purchase and should include your name and order number.
After notifying us, the goods must generally be returned without undue delay and no later than 14 days after communicating your decision to withdraw, subject to applicable law.
The statutory right of withdrawal is subject to legal exceptions, including certain personalized goods, perishable goods, and sealed goods that cannot be returned for health or hygiene reasons after being unsealed.
16. Mandatory Consumer Rights
Nothing in this Return Policy excludes or restricts:
statutory guarantees
rights relating to faulty or non-conforming goods
rights relating to incorrect deliveries
rights relating to unsafe products
or any other consumer rights that cannot legally be waived.
If any provision of this Policy conflicts with mandatory consumer law applicable to your purchase, the mandatory law will prevail.
17. Contact
For all return and refund enquiries relating to purchases made through dakryolive.com, contact:
DAKRY USA LLC
DAKRY Customer Care
Email: eshop@dakryolive.com
Phone: +1 302 887 9607
Business address:
205 Airport Rd
Warwick, RI 02889
United States
Please contact us before sending any return. We will confirm the appropriate return address and provide instructions for your order.
Last Updated: September 22, 2026