From DAKRY USA LLC to your table, anywhere we currently serve within the United States.
Order Processing
Standard orders are dispatched from our Rhode Island warehouse within 72 hours of successful payment confirmation, excluding Sundays and United States federal holidays.
Personalized, corporate, private label, bespoke, and other custom orders may require additional preparation or production time. The expected dispatch timeline for these orders will be communicated separately.
Dispatch means that your parcel has been handed over to the carrier. It does not mean delivery to your address. Transit time begins after dispatch and is additional to the processing period.
Shipping Within the United States
DAKRY currently fulfills online orders through DAKRY USA LLC for delivery within the United States.
Available shipping methods are displayed during checkout based on the delivery address and order eligibility.
Current fulfillment options may include:
USPS Shipping
and
Store Pickup at DAKRY USA LLC
Shipping options, pricing, and availability may vary depending on the order and destination.
Estimated Delivery Times
Estimated delivery times begin once an order has been processed and handed to the carrier.
For standard USPS shipments within the continental United States, delivery generally takes approximately:
5 to 8 business days
after dispatch.
Orders to Alaska, Hawaii, or other locations that require additional transit time may take longer.
Any delivery estimate shown during checkout or provided specifically for an order should be treated as the applicable estimate for that transaction.
Delivery dates are estimates unless DAKRY expressly guarantees a specific delivery date in writing.
Store Pickup
Eligible customers may select:
Store Pickup at DAKRY USA LLC
during checkout where available.
Store Pickup orders must be collected from the applicable DAKRY USA LLC location after the customer has received confirmation that the order is ready.
Customers who select Pay at Store may pay in person when collecting an eligible Store Pickup order.
Please do not travel to the pickup location before receiving confirmation that your order is ready.
Shipping Charges
The applicable shipping cost will be displayed during checkout before the order is confirmed.
Shipping costs may depend on:
delivery destination
package weight
package dimensions
selected shipping service
product type
and order value
Where a free shipping promotion applies, the applicable eligibility requirements will be displayed on the site.
Free Shipping Promotions
DAKRY may periodically offer free shipping based on minimum order value, promotional conditions, product eligibility, or destination.
The checkout page will indicate whether an order has qualified for an available free shipping promotion.
Promotional shipping terms may change and apply only during the period or under the conditions stated with the relevant offer.
Tracking
Where tracking is available, customers will receive tracking information by email after the order has been registered with or collected by the carrier.
Tracking information may require some time to become active after the shipping confirmation email is sent.
Customers are encouraged to monitor the carrier tracking information for delivery updates.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please verify your:
recipient name
street address
apartment, suite, or unit number where applicable
city
state
ZIP Code
telephone number
and email address
before completing your order.
If you discover an error after placing your order, contact us immediately at:
We will make reasonable efforts to correct the address where possible, but we cannot guarantee that changes can be made after an order has entered processing or has been transferred to the carrier.
Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping charges may apply if the parcel must be shipped again.
If the parcel is returned to DAKRY, we will contact the customer regarding available options.
Reasonable shipping or return costs may be deducted from a refund where permitted by applicable law and where the delivery failure was caused by incorrect information supplied by the customer.
Failed Delivery Attempts
Customers are responsible for monitoring delivery information and making reasonable arrangements to receive their shipment.
If a carrier is unable to complete delivery and the parcel is returned to DAKRY, additional shipping charges may apply before the order can be shipped again.
This does not apply where the failed delivery resulted from an error by DAKRY or the carrier and applicable law provides otherwise.
Delayed Shipments
We make reasonable efforts to process and ship orders within the stated timeframe.
Delivery may occasionally be delayed due to:
carrier delays
severe weather
high shipping volumes
transportation disruptions
public holidays
government restrictions
or other circumstances outside our reasonable control
If we become aware of a significant delay affecting an order, we will make reasonable efforts to communicate with the customer.
Where United States law requires a customer to be offered cancellation or refund options because an order cannot be shipped within the promised timeframe, those rights will be honored.
Lost Packages
If tracking information indicates an unusual delay or you believe your package may have been lost, please contact:
We will work with the relevant carrier to investigate the shipment.
Customers should contact us promptly where tracking shows delivery, but the package cannot be located.
Damaged Shipments
If your shipment arrives visibly damaged, please photograph:
the outer package
the shipping label
the internal packaging
and the affected products
Contact us as soon as reasonably possible at:
Please review our Return Policy for additional information regarding damaged, defective, or incorrectly supplied products.
Sales Tax
Sales tax treatment may vary according to the type of product and applicable United States tax requirements.
Certain food products may qualify for tax-exempt treatment, while other products may be taxable.
The applicable tax treatment is handled according to relevant tax requirements.
The final amount payable will be shown before the customer completes the order.
Holiday and Peak Periods
Processing and delivery times may be longer during high-demand periods, including:
Thanksgiving
Black Friday and Cyber Monday
Christmas and New Year
major promotional periods
and other peak shipping seasons
Where practical, seasonal order deadlines or shipping notices may be published on the Site.
Customers purchasing gifts or products required for a specific date are encouraged to order as early as possible.
Events Outside Our Control
Shipping and delivery may be affected by events outside our reasonable control, including:
severe weather
natural disasters
carrier network disruptions
transportation interruptions
labor disruptions
government restrictions
public emergencies
or other events that materially interfere with normal fulfillment
Where such circumstances occur, we will make reasonable efforts to minimize disruption and communicate material delays.
Contact
For shipping and delivery questions:
DAKRY Customer Care
Email: eshop@dakryolive.com
United States: +1 302 887 9607
DAKRY USA LLC
205 Airport Rd
Warwick, RI 02889
United States
Last Updated: September 8, 2026