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privacy policy

WHAT Personal Data we collect and WHEN:

We collect and process the personal data you provide to us on the following legal bases:

Legitimate interest as required for the fulfilment of the services provided

Legal Obligation to comply with applicable laws and regulations

Your consent, which you can withdraw as part of your rights

We do not process personal data without your consent or without you being our customers or without you having given your data to the Company.

Dakry Olive requests that you provide us with certain personal data in order to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive news, create an account, participate in our events or contests, or interact with or use our Sites.

This personal data includes the following:

Contact details, including name, email, no. telephone number, postal address and billing address

Login and account information, including username, password and unique user ID

Personal information, including gender, city and shopping history

Payment or credit card details

Personal preferences, such as your wish list, as well as marketing and cookie preferences.

At this point, please note that you are responsible for the accuracy of the data you provide to us.

When you interact with our Sites and Apps, certain data is automatically collected from your device or web browser. More information about these practices is included in the Cookies section of this privacy policy. This data includes the following:

Device identification numbers, call status, network access, storage information and battery information

Cookies, IP addresses, referrer headers, browser and browser version identification data, as well as web beacons and tags.

TOOLS to Set What Personal Data We Collect

When you use our Sites, we also provide timely notice and obtain your consent for certain practices. For example, we obtain your consent to use your location and send you notifications. In many cases, the platform of your web browser or mobile device provides additional tools that allow you to control when your devices collect or share certain categories of personal data. For example, your mobile device or web browser may provide tools that allow you to manage your use of cookies or site sharing. We encourage you to familiarise yourself and use the available tools on your devices.

WHY and HOW we use your personal data

We use your personal data for the following purposes:

To provide information about the Sites and Services you request

When you use the Sites, we use your personal data to provide you with the product or service you have requested. For example, if you make a purchase on www.dakryolive.com, or participate in an event or promotion, we will use the contact information you provide to us to contact you about the purchase, event or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you purchased, to help you resolve a problem or answer your questions.

In many cases, in order to use certain information on the Sites , you may need to provide Dakry Olive with additional data or additional consent to use certain information in a certain way. For example, to share content on social media, you may need to provide login details for your social media accounts.

To communicate information about our products, services and events, and for other promotional purposes

When you provide your consent, we will send you promotional communications and news about Dakry Olive’s products, services and other promotions. You can opt-out of these communications at any time after you have given this consent.

If you are an existing Dakry Olive customer (for example, if you have placed an order with us), we may use the contact information you provide to us to send you marketing updates about similar Dakry Olive products or services, where permitted by applicable law (unless you have already opted out of receiving such content). In other cases, we ask for your consent to send you marketing information. We may use the information you provide to us to personalise our communications with you about products and services that we think may be of interest to you.

To operate, improve and maintain our business, products and services

We use your personal data for our business. For example, when you make a purchase, we use this information for accounting, auditing and other internal functions. We use personal data about how you use our products and services to improve your user experience, to help you identify technical and service problems, and to administer the Sites.

To protect our rights, property or safety, ours or that of others

We may also use your personal data about how you use our Sites and Apps to prevent or detect fraud, abuse, misuse and violation of our Terms of Use, as well as to comply with court orders, government requests or applicable law.

For general research and analysis purposes

We use data about how people use our Sites and Services to better understand consumer behaviour and preferences. For example, we may use information about how visitors to www.dakryolive.com use the search and product discovery functions in order to better understand the best ways to organize and present product offers in the “shop windows” of our online store.

Other purposes

We may also use your personal data in other ways and we will provide specific notices when we collect the data and obtain your consent where necessary.

Legal Basis

In order to process your personal data, we rely on certain legal bases, depending on how you operate our Sites

When you purchase Dakry Olive products from our Sites, we need your personal data to fulfil the contract between us. For example, we need your payment and contact details for the delivery of your order.

We also rely on other legal bases, such as our reasonable rights as a business, compliance with a legal obligation or the protection of our vital interests.

NOTIFICATION of your Personal Data

Disclosure by Dakry Olive

We do not trade or transfer your personal data to third parties except as set out in this Privacy Statement and as required by law.

Dakry Olive shares your personal data with:

Third party service providers that process personal data on behalf of Dakry Olive, for example for credit card and payment processing, transfers and deliveries, hosting, management and maintenance of our data, email distribution, research and analysis, management of brand and product promotions, and management of certain services and data. When we use third-party service providers, we enter into agreements that require them to implement appropriate technical and organisational measures to protect your personal data.

Other third parties, to the extent necessary for the following purposes: (i) compliance with a governmental request, court order or applicable law, (ii) prevent unlawful uses of our Sites or violations of our Terms of Use of our Sites and our policies, (iii) our own protection from third party claims; and (iv) contributing to the prevention or investigation of fraud (e.g. counterfeiting)

To other third parties where you have given your consent

We may also transfer personal data we hold about you in the event of a sale or transfer of all or part of our business or assets (such as in the event of reorganisation, transfer, dissolution or liquidation).

Notification from you

When you use certain social media elements on our Sites, you may create a public profile that includes information such as your username, profile picture and city. You can also share content with your friends or the general public, including information about your interaction with Dakry Olive.

PROTECTION and MANAGEMENT of your Personal Data

At Dakry Olive we take all necessary measures to protect and secure information. More specifically, we have developed and implemented optimal technical and organizational security and information protection mechanisms to protect the integrity, availability and confidentiality of information.

Encryption & Security

We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the security of your personal data.

Retention of your personal data

We retain your personal data for as long as necessary to fulfil the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). Generally this means that we will retain your personal data for as long as you have a Dakry Olive account. With regard to your personal data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and trade legislation and for warranty purposes).

YOUR RIGHTS regarding your Personal Data

At Dakry Olive we recognise and safeguard the following rights:

Right to transparent information to exercise your rights (Articles 12, 13, 14 of the GDPR),

Right of access (Article 15 GDPR) to the personal data we have collected from you

Right to rectification (Article 16 GDPR) of inaccurate personal information we have about you

Right to erasure (“right to be forgotten”) (Article 17 GDPR) of the Member-User account and the information we have about you. We should note that exercising the right to unsubscribe to an active subscriber will result in our inability to continue to provide the services you have requested.

Right to restrict the processing of your personal data (Article 18 GDPR) where possible

Right to object (Article 21 GDPR) to the processing of your personal data

Right to withdraw your consent already given (Article 7 GDPR), i.e. to withdraw your consent at any time for processing based on consent. The lawfulness of the processing of your data is not affected by the withdrawal of consent up to the point in time when you requested the withdrawal.

Right to lodge a complaint with the competent supervisory authority, the Personal Data Protection Authority (1-3 Kifissia Street, Athens, P.O. Box 115 23, +30 210 6475600, contact@dpa.gr)

You have every right to exercise your rights by sending an email to the Company’s Legal Department (info@dakryolive.com) or by letter to Ptolemaida, B. Sofias 28, P.O. Box 50200. Please ensure that your requests are accompanied by appropriate proof of your personal identification, with the express reservation that the Company may request additional information for the purpose of identifying and confirming your details.

Choosing not to receive Marketing Communications

If you have a Dakry Olive account, you can opt out of receiving Dakry Olive marketing communications by modifying your options in the “view or change your profile” section of our Sites. You can also opt out of receiving marketing communications by changing your email and sms subscriptions by clicking the unsubscribe link or following the instructions included in the message. Alternatively you can contact us using the details.

COOKIES and Pixel Tags

Dakry Olive collects information, which may include personal data, from the web browser you use when you use our Sites. We use a variety of methods, such as cookies and pixel tags, to collect this information, which may include (i) your IP address, (ii) your unique cookie ID number, information about your cookies, and information about whether your device has software to access certain data, (iii) Unique device identification number and device type, (iv) domain, type and language of web browser, (v) operating system and system settings, (vi) country and time zone, (vii) previous visits to websites, (viii) information about your interaction with our Sites, such as number of clicks, purchases, stated preferences, and (ix) access times and related URLs.

It is also possible to collect information from third parties through Sites using cookies, third party plugins and widget tools. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.

We use cookies and pixel tags to track our customers’ use of our Sites, and to understand their preferences (such as country and language choices). This allows us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about traffic and interaction with websites, to identify trends and to obtain statistics so that we can improve our Sites. In general, there are three categories of cookies used on our Sites:

Operation: These cookies are required for basic website functions and are therefore always enabled. They include cookies that allow our Sites to “remember” you as you browse, during a single visit or, if you request it, from one visit to the next. They allow “Shopping Cart” and “Checkout” features to be available and help with security and compliance issues.

Performance: these cookies allow us to improve the operation of our Sites by monitoring usage. In some cases, these cookies improve the speed with which we can process your requests and allow us to remember your preferences on websites. Rejecting these cookies may result in insufficient personalisation of offers and poor website performance.

Social media and advertising: social media cookies allow you to connect to the social media networks you use and share content from our Social Media Sites. Advertising (third-party) cookies collect information to help us better personalize ads according to your interests, both on our Sites and on other Sites. In some cases, these cookies involve the processing of your personal data. Rejection of these cookies may result in the display of ads that are not as relevant to you or in your inability to effectively connect to Facebook, or other social media and/or in your inability to share content on social media.

For a complete and up-to-date summary of all third parties that have access to your web browser (via the Dakry Olive Sites), we recommend that you install a plugin specifically designed for this purpose. You can also enable a notification to be sent to you from your computer each time cookies are sent, or you can choose to disable all cookies. This is done through the web browser settings on each web browser and device you use. Because every web browser is a little different, we recommend that you refer to the Help menu of the web browser you are using to find out the correct way to modify your cookies. If you disable cookies, you may not have access to many of the features that make our Sites and Apps more effective, and some of our services may not function properly.

CHANGES to our Privacy Policy

Our current legislation and practices change over time. If we decide to update our privacy policy, we will post the changes on our Sites. If we make material changes to the way we process your personal data, we will send you prior notice or, where required by law, we will seek your consent to implement those changes.